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BioProfile terms and conditions

Last modified: 1 October 2026.

These terms apply to everything you buy on bioprofile.com and app.bioprofile.com. For the use of the software itself our terms of use apply; how we handle your data is set out in our privacy statement.

  1. Who we are. BioProfile is a business of 95 Bulls B.V., Kabelweg 57, 1014 BA Amsterdam, KvK 82254753. You buy from 95 Bulls B.V. (VAT number NL862396633B01). Superfoodies is a separate business. BioProfile recommends Superfoodies products as an affiliate partner and may receive a fee for doing so. You can reach us at support@bioprofile.com.
  2. What we sell. Your personal plan, packages, lab testing and programmes with guidance. The health scan itself is free. Exactly what you get, the price and the term are on the page of the offer and at checkout. BioProfile gives no diagnosis and no treatment and does not replace a doctor; see article 3 of the terms of use.
  3. Your order. The agreement comes about as soon as you complete your order at checkout. You then get a confirmation by email. An obvious mistake in a price or an offer does not bind us.
  4. Prices and payment. Prices are in euros and include VAT. You pay at checkout, through Plug and Pay, with one of the payment methods the checkout screen shows. If you pay in instalments, the number of instalments and the amounts are stated with the offer and at checkout.
  5. Delivery. Digital parts, such as your plan and the access to the software, reach you in your account or by email after your payment. Guidance and programmes start at the moment the offer states. With lab testing you get the details to plan your sample collection after your order, and your result comes into your account as soon as the laboratory sends it back. If we ship a product, the delivery time is stated with the offer.
  6. Cooling-off period. With a distance purchase you have a 14 day cooling-off period: for a service or digital content from the day of your purchase, for a product from the day you receive it. For digital content you receive straight away, such as your personal plan, that cooling-off period ends only if you expressly agree to this at checkout and declare that you know you are giving up your cooling-off period (article 6:230p of the Dutch Civil Code); if the checkout screen does not ask for that, you keep your cooling-off period. If a service has already started at your request during the cooling-off period, then on withdrawal you pay in proportion for what has already been delivered.
  7. Withdrawing. If you want to withdraw from your purchase, email support@bioprofile.com within the cooling-off period with your name, your email address and what you bought. You may use the text below for that, but you do not have to. We pay you back within 14 days of your message, through the same payment method. If you send a product back, do that within 14 days of your message; the cost of sending it back is yours.
  8. Cancelling and refunds. You cancel a subscription or programme the way the offer says, with an email to support@bioprofile.com. If an offer gives a money-back guarantee, that guarantee applies as it is stated with that offer, on top of your rights under the law. If we cannot deliver something you bought, for example because we do not find your scan with your order, we contact you to sort it out; if you would rather have your money back, we pay you back.
  9. Complaints. You may expect what you buy to do what the offer says. Email a complaint to support@bioprofile.com as soon as possible after you notice the problem; we answer within 14 days. If we do not work it out together, you can go to the competent court.
  10. Liability, ownership and changes. Articles 9, 10 and 13 of our terms of use apply to these.
  11. Law. Dutch law applies. As a consumer you keep the protection of the mandatory rules of the country where you live.

Text for withdrawing

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